Privacy Policy
Effective Date: June 23, 2025
Thermal Logistics, Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
Personal Information: Your name, phone number, email address, and other details you voluntarily submit through forms or communications with us.
Device and Usage Data: IP address, browser type, device information, and activity on our website.
Cookies and Similar Technologies: We use cookies and tracking tools to enhance your browsing experience, analyze traffic, and improve performance.
SMS Communication Preferences: If you opt in to SMS messages, we collect your phone number and preferences for that communication.
How We Use Your Information
We may use your information to:
Deliver and manage our HVAC services
Schedule and confirm appointments
Respond to customer service inquiries
Send you updates, promotions, and service notifications (if opted in)
Improve our website, services, and customer experience
Comply with legal and regulatory obligations
Sharing Your Information
We do not sell or rent your information. We may share it with third-party providers strictly for purposes like dispatch, scheduling, or communication—only as necessary and under confidentiality agreements.
If you opt into SMS notifications, your phone number and consent status may be shared with service providers who help deliver these communications. We do not share this information for unrelated marketing purposes.
Your Choices
Opt-Out of SMS: Reply “STOP” to any message to unsubscribe, or “HELP” for assistance.
Opt-Out of Emails: Click the “unsubscribe” link in marketing emails.
Cookies: Adjust your browser settings to block or alert you about cookies. Some site features may not function if cookies are disabled.
Data Security
We implement industry-standard security protocols to protect your data from unauthorized access, use, or disclosure. However, no system is 100% secure.
Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children. If we become aware of such data, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted here with the updated effective date.
Contact Us
Thermal Logistics, Inc.
Phone: (717) 478-8112
Email: digital@explorehvac.com